These terms explain the rules for using Jamila's website and purchasing from us. By browsing the store or placing an order, you agree to these terms.
About Jamila and these terms
Jamila operates this online beauty store for customers in Egypt. These terms apply to the website, its content, and orders placed through it. Nothing in these terms removes a consumer right that cannot legally be excluded.
Using the website
Use the website only for lawful shopping and account activity. You must provide accurate account, delivery, and checkout information and keep your account credentials secure.
You must not interfere with the store, attempt fraud, introduce malicious code, misuse automated access, scrape the store in a way that disrupts it, or use its content to violate another person's rights.
Product information
We take reasonable care to present product names, descriptions, ingredients, shades, sizes, availability, prices, and images accurately. Packaging or formulas may be updated by a manufacturer, and colours can appear different across screens.
Read the current label, directions, ingredients, warnings, and expiry information supplied with the product before use. Individual cosmetic and skincare results vary.
Beauty and medical disclaimer
Product descriptions, the Beauty Quiz, routine suggestions, and customer support provide general beauty guidance. They do not diagnose a condition or replace medical advice, treatment, or a dermatologist's assessment.
Seek qualified advice before using a new product if you have severe or persistent symptoms, receive clinical treatment, take relevant medication, or are pregnant or breastfeeding.
Prices and promotions
Prices are shown in EGP unless stated otherwise. Available delivery charges, cash-on-delivery fees, discounts, and payment options are shown before an order is completed.
Promotions may have dates, stock limits, category exclusions, minimum spend, or one-use conditions. If an obvious pricing or content error affects an order, we may contact you to correct or cancel the affected item before fulfilment.
Orders and availability
Submitting checkout information is an offer to purchase. An automated confirmation acknowledges the request but does not override stock, address, fraud-prevention, pricing, or payment issues.
Jamila may contact you to correct information or may cancel and refund an affected order when it cannot be fulfilled. Product availability and promotional quantities may change without notice.
Payment
You may use the payment methods offered at checkout and must be authorised to use the selected method. Payment-provider security checks and terms may apply. A failed or unverified payment can prevent fulfilment.
Delivery
You are responsible for providing a complete address and reachable phone number and for being available to receive the order. Delivery windows are estimates and can be affected by carrier capacity, location, holidays, weather, or events outside reasonable control.
Inspect the package on arrival and report a damaged, defective, missing, or incorrect item promptly under the Refund Policy.
Cancellations, returns, and refunds
Skincare and makeup are final sale for health and hygiene reasons. Rules for cancellations and damaged, defective, or incorrect items are explained in our Refund Policy, which forms part of these terms.
Authenticity and intellectual property
Jamila supplies products as described as authentic. Third-party brand names, packaging, and trademarks belong to their respective owners and do not imply sponsorship or endorsement unless we state otherwise.
Jamila's logo, original photography, design, written content, and other store materials may not be copied, republished, or commercially reused without permission.
Third-party services and links
The store relies on services such as Shopify, payment providers, delivery partners, and external links. Those services may apply their own terms and privacy practices. Jamila remains responsible where applicable law requires it.
Liability and events outside reasonable control
To the extent permitted by law, Jamila is not responsible for indirect loss or delay caused by events outside its reasonable control. We do not exclude liability or consumer protections that cannot legally be excluded.
Privacy
Our Privacy Policy explains what information we collect and how it is used when you browse, contact us, create an account, or place an order.
Governing law, changes, and contact
These terms are governed by the laws of Egypt, subject to mandatory consumer protections. If one provision is found invalid, the remaining provisions continue to apply.
We may update these terms prospectively by posting a revised date on this page. Questions can be sent through our Contact Us page.