Shipping Policy

Last updated: October 2, 2026

Jamila delivers across Egypt. The available shipping method, delivery estimate, and final charge are shown at checkout after you enter your delivery address.

Shipping rates and estimated delivery

• Cairo, Giza, and October: EGP 85 — estimated 1–2 business days.
• Delta cities: EGP 95 — estimated 3–5 business days.
• Sea cities: EGP 150 — estimated 5–10 business days.
• Upper Egypt: EGP 120 — estimated 5–8 business days.

The rate and estimate shown at checkout for your address take priority if there is any difference. Delivery estimates are not guaranteed and may be affected by location, carrier capacity, public holidays, weather, or events outside reasonable control.

Free shipping

Free standard shipping is applied automatically when the eligible order subtotal reaches EGP 1,800 or more. The subtotal is calculated after product discounts and before shipping charges. If a return reduces the retained order below the qualifying threshold, any adjustment will follow the Refund Policy and applicable law.

Address and contact details

Please provide a complete address, governorate, area, nearby landmark where helpful, and a reachable Egyptian phone number. Jamila is not responsible for delay caused by incomplete or incorrect delivery details.

Contact us as soon as possible if you need to correct an address. We cannot guarantee an address change after an order has been packed or transferred to the delivery partner.

Order processing and tracking

Orders are prepared after they are confirmed. The delivery estimate shown at checkout is the best current estimate for the selected zone. Tracking or delivery updates are shared when available from the delivery partner.

Delivery attempts

Please keep your phone available when delivery is expected. If a delivery attempt fails, contact Jamila promptly so we can check the options available with the delivery partner. A new delivery charge may apply to a customer-requested re-delivery where permitted by law.

Damaged, missing, or incorrect deliveries

Inspect the package when it arrives. If it is visibly damaged, an item is missing, or the order is incorrect, keep the package and shipping label and contact us within 48 hours where possible. This helps us preserve carrier evidence and does not remove any mandatory legal right. Defective goods remain covered as explained in our Refund Policy.

Contact Jamila

For delivery help, contact us through WhatsApp, email jamila.store.egypt@gmail.com, or use the Contact Us page. Include your order number for faster support.